Refund policy

Refund Policy

Last updated: October 13, 2026

Overview

Because our totes and accessories are custom-made with personalized details, we do not accept returns or exchanges for standard change-of-mind reasons or customer errors. All sales are final once an order enters production.

Through our fulfillment partnership with Printify Connect, we provide a streamlined, post-delivery support experience to handle damaged items and manufacturing quality issues directly, ensuring your order meets our standards.

How Post-Delivery Support Works

We resolve order issues directly and discreetly after delivery:

  1. Order Follow-Up: After your package is delivered, you will receive a rating email linked to a private, store-branded portal where you can view your order details.

  2. Submitting an Issue: If your item arrives damaged, defective, or misprinted, you can submit photos directly through that page and request either a free replacement order or a refund (replacements are set as the preferred resolution unless specified otherwise).

  3. Review & Resolution: Claims are evaluated against production standards, and you will receive an update confirming the final decision and order resolution.

Returns & Cancellations

Due to the custom and personalized nature of our products, items cannot be returned or exchanged once delivered.

  • Customer Errors: Please review all custom text, spelling, and design details carefully prior to checkout. We cannot offer free reprints, replacements, or refunds for typographical errors or incorrect customization entries submitted on your order.

  • Order Changes & Cancellations: Orders move into automated production quickly via Printify Connect. Cancellations or modifications can only be accommodated if requested before production has officially begun.

Damages, Defects, and Misprints

If an order arrives damaged during transit or exhibits a clear manufacturing defect, Printify Connect will issue a replacement or refund at no additional cost.

Please inspect your purchase upon arrival and report an issue if:

  • The item was physically damaged during shipping.

  • There is a printing fault, misprint, or material defect.

  • You received the wrong item, size, or design.

Submission Guidelines

  • Submit your report through your order feedback link within 30 days of delivery.

  • Include your Order Number.

  • Attach clear photos displaying the damage or defect, along with a photo of the shipping label on the package.

Once verified by Printify Connect, a free replacement will be dispatched or a refund will be issued to your original payment method.

Refunds

When a refund is approved for a defective or damaged order:

  • The funds will be credited to your original payment method.

  • Please allow additional processing time for your financial institution or payment provider to post the transaction.

  • If your approved refund has not posted after 10 business days, please reach out to our team.